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blood on wool

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today I ran into a problem. I was at a customers house they had wall to wall wool carpet. They unfortunately did not know it. they had a pet pass away on the carpet. This left a large spot of blood in the middle of the room. They then went to the supermarket and rented a rug doctor. I told them I would try my best but could not guarantee that I would get it out. well in the end it was still there> the carpet was off white in color. What if anything should i have used or done

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