Do customers act surprised when you do something that the other cleaners don't? They are always surprised when I agitate their carpet and when I explain the benefits of agitation they are intrigued! But one customer in particular was surprised that my assistant cleaned her stair risers and bull nose! She was surprised we used a Stair Tool saying the last cleaners just cleaned the tops of the stairs with a wand! I insured her that the way we do it is the industry standard and she was thrilled...
Surprised Customers
Surprised Customers