Many members here on Truckmountforums realise that it is the "little things" that separate us from our competitors. This is known in many industries as Moments of Truth. What we want to focus on is positive Moments of Truth. (PMOT's) What is the definition for MOT? A moment of truth is when an interaction occurs between a customer and the service provider that can leave a lasting positive or negative impression on a customer.
Daily I remind my techs that it is our privilege to have our...
Positive MOT 's in The Cleaning Industry (TMF master list)
Daily I remind my techs that it is our privilege to have our...
Positive MOT 's in The Cleaning Industry (TMF master list)