Mainly we estimate over the phone with customers ,it's a price war down here. But reputation keeps my head above water. But I'm not to sure if I should charge. Today I went out on one job and after doing the inspection walk through, I explained to the coustomer all the problems she had. Mainly pet trouble! I sat her down after waking the job, pointing all the problems. With four dogs in the house and more urine then I could take. I gave her three options.
It seemed that the carpet was just...
Service call charge or no charge
It seemed that the carpet was just...
Service call charge or no charge